Terms And Conditions
Please read the following information to ensure that you fully understand all booking terms and conditions, how payments are made, our cancellation policy and our insurance waiver.
1. How to Book
Book on lakelandluxperience.com or trough bokun booking engine. All Cancellation policies are stated on part 2. Full payment is to be made at the moment of booking.
The scale of charges, expressed as a percentage of the tour prices, is as follows:
More than 8 weeks notice ~ 20%;
Less than 8 weeks notice ~ 45%;
Less than 4 weeks notice ~ 50%;
Less than 3 weeks notice ~ 60%;
Less than 2 weeks notice ~ 100%.
Should you fail to join a safari or join it after departure or leave it prior to its completion, no safari fare refund can be made.
3. If you Change Your Booking
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, there may extra costs involved to accommodate your request. These costs are in addition to the fee quoted to your for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the duration of their trip to Finland. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Lakeland Luxperience Oy ( later reffered as “Lakeland Luxperience” Oy or “The Company”), including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.
All guests will be asked to sign a liability release form.
Jetskis are insured by Lakeland Luxperience Oy, but in the case of any damage caused to the device by the guest not following instructions, he or she will be responsible for excess amount of 1000€
5. Methods of Payment
We accept MasterCard, Visa, American Express and PayPal.
6. Safari conditions
Please be aware that these safaris may have wide variety of weather conditions. We will provide guest with suitable gear for the weather. All safaris will be held if the weather conditions are within the company’s internal safety limits.
The safari goes through clean nature and national parks. To uphold the conditions of the nature rules and instructions by the guides must be respected.
Accidents are very rare and guest will be given instructions to avoid possibility of accidents. Neither Lakeland Luxperience Oy, nor their employees, can be held responsible for any injury or incident on the safari.
7. Passport & Visas
The onus is upon the guest to ensure that passports and visas are valid for visiting Finland. Lakeland Luxperience Oy and their staff cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.
All customers are expected to be in normal health conditions. We will be off-shore for hours at time and access to medical services in non vital situations might take time.
9. Not Included
(This varies from itinerary to itinerary) Insurance to cover for cancellation and curtailment, medical, baggage and money, emergency evacuation back home; all alcoholic beverages and all beverages outside pre-set mealtimes; personal laundry; gratuities to guides, paddlers and to staff; any excursion not related to the safari; optional meals outside the pre-set plan; scheduled airfares; transfers and departure taxes.
Neither Lakeland Luxperience nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.
In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
11. Changes to Schedules
Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by thunderstorms, extreme wind conditions, or airline or other booking problems, etc.
Whilst the Company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.
13.Flights and Transportation
The Company will not book flights outside of Finland for the guest and travel to Finland is sole responsibility of the guest. We can help you book your transportation to the site from Helsinki on request. We cannot be held responsible for any schedule changes, flight delay or flight cancellations that occur to your flights and that consequently affect your travel arrangements.
14. Airline Clause
The airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their planes or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. Please note that we subcontract the flying services to independent charter operations, and they are responsible for the flying.
We will do our utmost to keep to the prices as quoted. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge without notice.
We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide.
This agreement is made subject to and shall be governed by and construed according to the laws of Finland. The company only makes your travel arrangements and acts merely as an agent for the operating companies.
The payment of the deposit OR any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this document whether the guest has signed the reservation form or not. The terms, under which you agree to take these safaris, cannot be changed or amended except in writing signed by an authorized director of the Company.
22.Age limits in Safaris and Accomodation
We have no upper age limits in our safaris but we respectfully request that only physically active people join these safaris! Our safaris have an minimum age limit of 18 years, but minors aged 15 years or older can join the safari if they are accompanied by custodian. Some activities by night require age of 18 by the law or the provider of the services.
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